Playback speed
Share post
Share post at current time

CEO Of Hyatt Hotels On How Being Vulnerable And Practicing Empathy Transformed Him & His Company

You usually don't hear stories about leaders being vulnerable, let alone CEOs of multi-billion dollar companies. But vulnerability has been a crucial part of Mark Hoplamazian's leadership strategy.

This is a special and exclusive episode which is actually one of the interviews I did for my upcoming book, Leading with Vulnerability: Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization.

I interviewed over 100 CEOs at companies around the world asking them about what it means to lead with vulnerability. I asked about failures, challenges, painful experiences, leadership lessons, and everything in between. The conversations are all unscripted, candid, and filled with amazing insights and stories. I’ll be releasing a few of these over the coming months with several (GE, American Airlines, Edward Jones, etc) being available exclusively to people who pre-order a hardcover copy of the book. To get access to these send me a screenshot of your order to

Before we start

  • Consider becoming a paid subscriber. As a speaker, author, and futurist I find that it’s crucial to stay up to date on the latest trends and strategies and more importantly to share what I learn with you. This is your change to get all of the information from me at a very low cost.

  • The goal with the Membership is that you become a better leader, inspire the people around you, drive business performance, and create trust. The impact of this is far greater than the monthly cost.

Today’s episode is with Mark Hoplamazian, President and CEO of Hyatt Hotels Corporation.

Our discussion revolves around the importance of vulnerability and authenticity for leaders. Mark emphasizes being open, sharing, and being "real" as a leader to connect on a human level rather than rely on authority.

He shares personal stories of times he practiced vulnerability at work, like having an emotional conversation with a new employee about their poor onboarding experience. Hoplamazian also talks about the challenges of leading during COVID, including having open conversations about mental health and laying off thousands of employees. Overall, he believes vulnerability allows leaders to build trust, demonstrate empathy, and create an environment where people feel safe being their authentic selves.

Mark makes a compelling case that the ability to be real, share your humanity, and admit mistakes is far more valuable than relying on title or authority alone. The lessons from this discussion can teach us the true meaning of courageous leadership.

By leaning into vulnerability, we become more attuned to others, build deeper relationships, and create the space for people to thrive.

🎧 Listen on Spotify

🎧 Tune in on Apple Podcasts

🎧 Watch on YouTube

📄 Read the transcript

If you haven’t heard yet, my new book, Leading With Vulnerability is now available for pre-order! Is vulnerability for leaders the same as it is for everyone else? It turns out it’s not! Learn how the world’s top leaders approach vulnerability in the right way to lead through change, unlock the potential of others, create trust, and drive business performance. Pre-order your copy here and stay tuned for bonuses!

This is a free post. If you are not yet a paid subscriber join the community and start your day with the world’s top leaders, thinkers, and authors. Get access to exclusive interviews, leadership insights, research, and videos to excel your leadership and professional development journey!

Leave a comment


Upgrade to Paid

Great Leadership With Jacob Morgan
The #1 podcast to make you a great leader. Learn from the world's top CEOs, best-selling authors, and thinkers. Each week you will get access to leadership insights and real-life strategies that you can apply in your career and organization. If you're serious about your leadership development then this podcast is for you!
Jacob Morgan