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The Leader's Toolkit: How to Overcome The Four Frictions Of Innovation

Loran Nordgren best-selling author of The Human Element: Overcoming the Resistance That Awaits New Ideas

The Leader’s Toolkit is a weekly deep dive around a specific topic to help make you a better. Today’s is all about figuring out the frictions you are faced with when it comes to new ideas and what to do about them.

One of the core responsibilities of any great leader is to be able to drive change, but that’s easier said than done. According to Loran there are 4 types of frictions that exist inside of organizations. These are:

  1. Inertia: Does the idea represent a major change?

  2. Effort: What is the cost of implementation?

  3. Reactance: Does the audience feel pressured to change?

  4. Emotion: What negative feelings might the idea produce?

The first thing any leader needs to do is take a step back and identify the friction by asking the four questions above. This is crucial before doing any kind of implementation.

In the video above Loran goes through some action items you can take for each of the frictions you are faced with.

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Great Leadership With Jacob Morgan
Leader's Toolkit
15-minute deep dive action items from the world's top CEOs, leaders, & thinkers. Think of it as a mini-weekly MBA class!
Jacob Morgan