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How The CEO of 1-800 Flowers Used The Power of "I Don't Know" To Transform His Company

Chris McCann is the CEO of 1-800-Flowers and he believes that there's power in admitting you don't have all the answers as it fosters a culture of humility, collaboration, and continuous learning.

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In school, we've all experienced that dreaded moment when a teacher calls us to answer a question we don't know. I remember a particularly embarrassing incident in college when my economics professor put me on the spot in front of a packed class, and I fumbled with a made-up answer.

Now, in the corporate world, leaders often feel pressured to have all the answers. However, I recently learned a valuable leadership hack from Chris McCann, the CEO of 1-800-Flowers. He emphasized that instead of pretending to know everything, a good leader should focus on coaching others to lead themselves. Rather than giving directions, leaders should ask questions to encourage a collaborative environment.

There is power in admitting you don’t have all the answers.

Vulnerability for leaders is not the same as it is for everyone else and my over 100 CEO interviews and survey of 14,000 employees proves it! So how can leaders approach vulnerability in the right way that allows them to unlock the potential of others, create trust, and lead through change? Pre-order your copy to find out and email me proof of HARDCOVER purchase to and I’ll send you 5 exclusive CEO interviews, and invite to a webinar I’m hosting about the book, and the first 3 chapters of the book before it gets released!

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Great Leadership With Jacob Morgan
5-Minute Leader
Weekly 5 minute videos that provide leadership strategies & tips used by the world's top CEOs, thinkers, and leaders. All of them are practical, actionable, and tested and designed to make you a great leader!
Jacob Morgan