The Power of Accountability and Purpose-Driven Leadership at Chipotle, according to Scott Boatwright

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The Leader’s Toolkit is an exclusive weekly interview that I do with a leader, thinker, or best-selling author. Today’s 15 minute video is with Scott Boatwright, the Chief Operating Officer at Chipotle. We discussed the importance of distinguishing accountability from responsibility, the implementation of specific accountabilities tied to KPIs, and the emphasis on honesty and directness in leadership for fostering a purpose-driven work environment at Chipotle.

Scott explained that accountability is the person who takes ultimate responsibility for the outcome, while responsibility involves implementing tasks, and he also tells us the 4 questions that should be asked 4 times a year, known as the four-by-four (in the video for paid subscribers only).

Today’s episode highlights the fundamental principles of accountability and responsibility, the significance of clear and measurable accountabilities, and the transformative power of honest and purpose-driven leadership.

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