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Balancing Action and Listening: The Key to Effective Leadership

Insights from former Mastercard CEO Ajay Banga on Balancing between Urgency and Patience

In today’s episode of the 5 minute leader, I share a leadership hack from the former CEO of Mastercard, Ajay Banga. In a world where leaders are constantly faced with the challenge of balancing listening with taking action, what’s the best path forward?

According to Ajay:

“Leaders must patiently listen to others while also acting with a sense of urgency.”

Ajay told me that it’s crucial for leaders to consider different perspectives and gathering information at a macro level. But the crucial thing is that leaders need to take action based on the insights gained. The advice highlights the significance of listening to various stakeholders, including customers and partners, to gain a comprehensive understanding of the situation while also avoiding analysis paralysis.

The main takeaway is that effective leadership necessitates balancing patience and urgency, as exemplified Ajay.

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Great Leadership With Jacob Morgan
5-Minute Leader
Weekly 5 minute videos that provide leadership strategies & tips used by the world's top CEOs, thinkers, and leaders. All of them are practical, actionable, and tested and designed to make you a great leader!
Jacob Morgan