What Happens When Employees Rely Too Much on AI at Work

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Hello everyone. Welcome to another episode of The Five Minute Leader. I recently had a meeting with my CHRO group called Future of Work Leaders, which, if you're a CHRO or your CHRO is interested, you can go to futureofworkleaders.com to check it out and apply to learn more. But I digress.

So one of the things that we were talking about during this meeting was around AI. In one of our member companies—we have around 44 of them so far—the issue of ChatGPT came up, and introducing these types of tools and models to everybody inside of an organization.

I want you to imagine for a minute: let's say we have an organization of 10,000, 50,000, I don't know, 100,000 plus, and you roll out ChatGPT to every single employee inside the organization. Now, on the surface, that sounds like a great idea because everybody's going to have access to these digital tools and platforms to be more productive and more efficient.

But imagine a scenario where you are going into a meeting, and the meeting is about a new strategic direction for the company, or a team, or a function. And before the meeting, you have somebody who is for that new strategic direction. So they go into ChatGPT and they say, “Hey, I'm really for this change in strategic direction.” They upload documents to ChatGPT and say, “Analyze it. Give me a bulletproof argument for why this new change in strategic direction is actually the best thing for the company.”